Our formula for your digitalisation is an individual and healthy balance based on your budget, your company size and your needs. We work with vendor-neutral technologies and IT software on the following processes and topics, which should serve as the foundation for your digital transformation.
1. Optimal product-market fit as a result of the iterative "idea launch process". The input channel is always the customer or the user. The added value must be measurable. This is the necessary condition for a product. In other words: no products without added value.
2. Use of agile methods such as Scrum, Safe...,
We work with small teams that focus more on rapid development of new products and prototypes than on long feasibility studies or proof of concepts. We work with short product development cycles resulting in an MVP (Minimum Viable Product) that is gradually improved. Intensive and direct communication takes place in the dailies, sprint planning and retrospectives.
3. Building an IT architecture that is constantly adapting to evolving requirements. We use Dev Ops to launch solutions quickly on the market. SaaS models reduce operating costs. The use of AWS and Micro Services scales applications and solutions quickly and transparently.
4. Establish a cyclical "product test process". In this process, client feedback always flows into the product development and thereby presents the input of product improvements to the development team.
5. Building a sales funnel for more visibility and/or for marketing and promoting of products and services via Google Ads or social media, landing page, etc.
6. Smooth and measurable processes within the sales funnel, especially the transition processes between marketing and sales, to maximise client acquisition costs and close deals.
7. Automate operational processes as much as possible to support staff and enhance the efficiency of operations. Here, the focus lies more on the operational business, e.g. with the use of BPMN software, robotics,...
8. Flowing processes to customer hotlines and complaint management, implementation of knowledge databases, self-services for clients and CRM for support staff, as well as seamless follow-up of issues via ticket systems and traceable documentation.
9. Development of customer referral processes and customer rentention processes to keep costs for new customer acquisition low and to increase the "Customer Live Time Value".
10. The most important factor is and remains good employees. The digitalisation of the recruitment process, the on-boarding of new employees "workforce management systems", education and knowledge transfer through LMS (Learning Management Systems), wikis, document management and filling systems, establishment of digital workplaces and collaboration plattfoms such as e.g. Skype, Teams, Zoom, Sharepoint, Confluence, G-Suite is now a matter of course to be able to work in the digital age.
11. Establish a key performance indicator system (KPI) to measure the above mentioned processes and to provide the relevant data well and dependancy for decision-making.
And last but not least: a good analogue coffee machine, because without good coffee, be it in the home office or on-site, nothing works.